FAQ
Practical answers for NaturaVive shoppers in the Philippines.
Use these answers to compare product labels, understand the limits of packaging claims, plan a Lazada order and protect products from heat and humidity.
Products and labels
Choose from facts you can verify.
How should I choose among NaturaVive matcha, probiotic and NAD+ products?
Start with the format and the verified label, not the strongest headline. Matcha is a powder for prepared drinks. The probiotic and both NAD+ options are shown as adult capsule supplements, but they have different label questions. Compare the complete ingredients, amount per serving, directions, warnings, package size and storage needs. Do not combine products automatically. If you cannot explain why a product fits your routine after reading its label, pause before ordering.
What should I check on a product label before ordering?
Look for readable front-and-back photos of the exact variant. Verify the product name, ingredient list, amounts per serving, serving size, directions, warnings, allergens, net contents or capsule count, manufacturer or distributor, country of origin if stated, lot or batch information, expiry date and storage instructions. Make sure those details match the selected Lazada listing and the delivered package. Marketing phrases and a store banner are not substitutes for a complete label; ask the seller when something important is missing.
Does the GLP-1 wording on the NAD+ & GLP-1 Power package mean it is a prescription GLP-1 medicine?
No. GLP-1 is marketing wording on this supplement package. It does not mean the product is semaglutide, liraglutide, tirzepatide or an equivalent prescription medicine, and it does not prove an effect on blood sugar, appetite or weight. Prescription GLP-1 medicines require individual medical assessment and a prescription. Do not replace, stop or change prescribed treatment because of supplement packaging. If you use diabetes or weight-management medicine, show the complete supplement label to your doctor or pharmacist before use.
Does NaturaVive matcha contain caffeine, and how much?
Matcha is powdered green tea and naturally contains caffeine, but the supplied front image does not state a milligram amount. The 25-cups icon is not a caffeine measurement, and the amount can vary with the product and serving used. Check the complete label or ask the seller when caffeine matters to your decision, and include coffee, tea, energy drinks and other sources when considering your daily intake. Seek personal advice if you are pregnant, breastfeeding, caffeine-sensitive or take medicines affected by caffeine.
Is a 30 billion CFU number enough to choose a probiotic?
No. A larger CFU number by itself does not show that a probiotic is more suitable or effective. Check the genus, species and strain names, CFUs per labelled serving, whether the count is stated through expiry or only at manufacture, the use-by date and the required storage. The current front image states 30 billion CFUs and six strains, but it does not show a fully readable strain list or serving basis. Without those details, the comparison is incomplete and no specific benefit should be assumed.
Lazada orders
Keep checkout, tracking and support in the order record.
Does naturavive.top take payment or place my order?
No. This website is a product and buying-information site. Its store buttons open Lazada, where checkout, payment and the order record are handled. Before paying, verify the seller, exact product variant, quantity, delivery address, current price, voucher conditions and shipping charge in Lazada. Keep the order confirmation inside your account. NaturaVive.top does not receive your payment, issue the Lazada receipt or control changes that Lazada or the seller makes to price, stock, vouchers or delivery options.
How do I check delivery time and track a NaturaVive order?
Use the estimate shown for your address during Lazada checkout, then follow the tracking status in the Lazada order page. Timing can change with stock, seller handling, courier operations, weather and destination, so this website should not be treated as a delivery promise. When the parcel arrives, compare the item with your order before use. If the box is wet, crushed, open or different from the listing, photograph the parcel, shipping label and product while the condition is still clear.
What should I do if the item is damaged, different or no longer wanted?
Open the relevant order in Lazada and follow the return or refund options currently shown there. Keep the outer parcel, product packaging, labels and clear photos or an unboxing video. Do not consume or discard an item that you intend to report as damaged, incorrect or questionable. Choose the accurate reason and submit evidence through the order record. Eligibility, deadlines and required steps can differ by item and order, so the current Lazada policy and instructions shown in your account control the process.
Storage and safety
Protect the label, the package and your health.
How should I store NaturaVive products in Philippine heat and humidity?
Follow the exact storage statement on the package first. In general, keep products sealed in their original labelled container in a cool, dry indoor cupboard away from direct sun, a stove, steam, bathrooms and parked vehicles. Use a dry spoon for matcha and close the pouch promptly. Keep capsule bottles closed and leave any supplied desiccant inside without consuming it. Some probiotics require refrigeration while others do not, so never guess. Avoid use if a package arrives open, wet, damaged, expired or with an unexpected appearance or odour.
When should I ask a doctor or pharmacist before using a supplement?
Ask before use if you are pregnant or breastfeeding, are considering a product for a child, take prescription or over-the-counter medicines, have allergies, have a medical condition, are immunocompromised, were recently seriously ill or hospitalised, or are preparing for surgery. Professional review is especially important if you use diabetes or weight-management treatment or need to limit caffeine. Bring the complete label, not only the product name. Stop using the product and seek appropriate help if you experience an unexpected or severe reaction.